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BTO Sports

Find all the answers to your BTO Sports questions in our Help Center. Learn about shipping, returns, product warranties, sizing, gift cards, and more. We're here to assist you with all your motocross gear needs!

BTO Sports Help Center | Shipping, Returns, Orders & More

Estimated Shipping and Transit Times

Guide for International Customers

Shipping Information

Tracking Updates

Can I Change My Shipping Address?

My order says "delivered", but I haven't received it!

My Order Was Marked as "Return to Sender"—What Should I Do?

Can I Pick Up My Order at Your Camarillo Location?

Shipping & Tracking

Return and Exchange Policy

Warranty

How do I make a return or exchange?

What is your international returns policy?

How long will it take to receive my refund?

What carriers do you use for return labels?

Is it possible to exchange my item for a different style or color?

Can I make an exchange for a size that is sold out?

Can I return items purchased from a retailer?

Can i return a hard part?

Return and Exchange Policy copy

Returns and Exchanges

How can I contact BTO Sports?

How can I pay for my international order?

Does someone speak a different language at BTO Sports?

What about backorders?

What is the procedure for returning parts?

Are prices shown in U.S. dollars only?

Will BTO Sports ship my order internationally?

How do I know the cost of international Shipping?

How are shipping rates calculated?

Need a currency chart to convert foreign currency?

International Frequently Asked Questions

What do I do if my item has any damages or defects when I receive it?

What is your warranty policy?

How do I submit a warranty claim?

Do you have an in-house repair program or replacement parts you can send me?

Product Damages & Defects & Warranties

Can I cancel my order?

Can I edit my order?

Why haven't I received an order confirmation email yet?

What do I do if an item was missing from my order that was delivered?

How secure is btosports.com?

Order Information

How do I know which size will fit me best?

Where can I find the care instructions for products?

How do I know if or when a specific product will be restocked?

Where can I try on your products?

Are you able to add my additional logos to custom jersey prints?

How do I leave a product review?

Product Knowledge & Sizing

Why isn't my discount code working?

I forgot to apply my discount code, can I apply it after my order has been placed?

How do I buy a gift card?

How can I check the balance of my E-Gift Code?

Do you provide price matching on orders placed before or after a sale?

Discount Codes, Gift Cards, & Price Matching

Do you have a holiday shipping cutoff date?

What is your holiday return policy?

Do you offer gift receipts and gift wrapping/notes?

Holiday Orders

What is a BTO Sports Mystery Box?

When can I expect my Mystery Box to ship?

Can I return items from my Mystery Box if I don't like them?

I ordered the wrong size Mystery Box, can I exchange it for a different one?

Can I use a discount code on my Mystery Box order?

Mystery Boxes

How do I change the email address or name on my account?

How do I reset my password?

Can I merge two accounts?

How do I unsubscribe from your mailing list?

Rider Support Rules and Regulations

My Account

Contact Us

Customer Support

Using Sezzle at BTO Sports

Find answers to your questions about shipping methods, delivery times, and tracking your order. Learn how to check the status of your shipment and what to do if there are any delays or issues.

Get detailed information on how to return or exchange an item. Understand our return policy, the process for getting a refund, and what to do if you need a different size or product.

For our international customers, here’s where you can find answers about shipping rates, delivery times, and customs duties. We’ve compiled common questions to help make your international shopping experience smooth and hassle-free.

If your product arrives damaged or defective, this section explains how to report it and initiate a return or replacement. You’ll also find details on manufacturer warranties and how to file a claim.

Stay informed on how to place an order, track the progress of your purchase, and manage order updates. This section covers everything from payment methods to order cancellations and modifications.

Unsure about product features or sizing? Learn more about the specs of our products and find sizing guides to ensure the best fit. We also offer advice on choosing the right gear for your riding needs.

Discover how to use discount codes, redeem gift cards, and take advantage of our price-matching policy. This section covers all the details you need to save on your next purchase.

Learn how holiday shipping deadlines, promotions, and extended return policies may affect your order. This section provides important information to help you plan your holiday shopping.

Curious about our Mystery Boxes? Find out how they work, what’s included, and the return/exchange policies specific to these special deals.

Get help managing your BTO Sports account. Learn how to update your personal details, track your order history, and manage your preferences for a smoother shopping experience.

If you need further assistance, this section will guide you on how to contact our customer support team for any inquiries or unresolved issues. We're here to help!

What is Sezzle?. Sezzle is a payment solution that allows you to break your purchase into four interest-free payments over six weeks. When you choose Sezzle at checkout, you can get your items now and pay over time without any additional fees, as lon

What is Sezzle?Sezzle is a payment solution that allows you to break your purchase into four interest-free payments over six weeks. When you choose Sezzle at checkout, you can get your items now and pay over time without any additional fees, as long as payments are made on time.<hr>How to Use Sezzle at Checkout<ol data-spread="false" start="1"><li>Add your desired items to your cart on the BTO Sports website.</li><li>Proceed to checkout.</li><li>Select Sezzle as your payment method.</li><li>Log in to your Sezzle account or create a new one if you don&#x2019;t have an account.</li><li>Follow the prompts to complete your order.</li><li>Sezzle will take the first payment at the time of purchase and automatically schedule the next three payments.</li></ol><hr>Sezzle Eligibility RequirementsTo use Sezzle, you must:<ul data-spread="false"><li>Be at least 18 years old (19 in Alabama or if you&#x2019;re a ward of the state).</li><li>Have a valid email address and U.S. or Canadian phone number.</li><li>Have a non-prepaid debit or credit card.</li></ul>Please note that Sezzle performs a soft credit check to ensure eligibility, but this does not affect your credit score.<hr>Managing Your Sezzle Payments<ul data-spread="false"><li>You can view your payment schedule and make early payments by logging into your Sezzle account.</li><li>Sezzle will send reminders via email or SMS before your payment is due.</li><li>If a payment fails, Sezzle may charge a fee and pause your account until the payment is resolved.</li></ul><hr>Returns and Refunds for Sezzle OrdersIf you need to return an item purchased with Sezzle:<ol data-spread="false" start="1"><li>Follow BTO Sports&apos; standard return policy.</li><li>Once your return is processed and approved, we will notify Sezzle to update your payment plan or issue a refund.</li><li>Refunds will go back to the original payment method you used for Sezzle.</li></ol>Refund timelines depend on Sezzle and your financial institution.<hr>Sezzle SupportIf you experience any issues with your Sezzle account or payments, please contact Sezzle directly:<ul data-spread="false"><li>Website: <a disabled="false" href="https://sezzle.com">https://sezzle.com</a></li><li>Phone: 1-888-540-1867</li><li>Email: <a disabled="true">support@sezzle.com</a></li></ul>For order-related inquiries, BTO Sports is here to help! Reach out to our Customer Experience Team at cs<a disabled="true">@btosports.com</a>.<hr>FAQs About Sezzle<ol data-spread="true" start="1"><li>Is Sezzle completely free to use? Yes, Sezzle is interest-free as long as payments are made on time. Late payments may incur a fee.</li><li>Can I pay off my installments early? Absolutely! Log into your Sezzle account to pay early without penalties.</li><li>Why was my Sezzle transaction declined? Common reasons include insufficient funds, exceeding Sezzle&#x2019;s spending limit, or incorrect account details. Contact Sezzle support for assistance.</li><li>Can I use Sezzle for international orders? Sezzle is currently available for customers in the U.S. and Canada.</li></ol>

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