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BTO Sports

Find all the answers to your BTO Sports questions in our Help Center. Learn about shipping, returns, product warranties, sizing, gift cards, and more. We're here to assist you with all your motocross gear needs!

BTO Sports Help Center | Shipping, Returns, Orders & More

Find answers to your questions about shipping methods, delivery times, and tracking your order. Learn how to check the status of your shipment and what to do if there are any delays or issues.

Shipping & Tracking

Get detailed information on how to return or exchange an item. Understand our return policy, the process for getting a refund, and what to do if you need a different size or product.

Returns and Exchanges

For our international customers, here’s where you can find answers about shipping rates, delivery times, and customs duties. We’ve compiled common questions to help make your international shopping experience smooth and hassle-free.

International Frequently Asked Questions

If your product arrives damaged or defective, this section explains how to report it and initiate a return or replacement. You’ll also find details on manufacturer warranties and how to file a claim.

Product Damages & Defects & Warranties

Stay informed on how to place an order, track the progress of your purchase, and manage order updates. This section covers everything from payment methods to order cancellations and modifications.

Order Information

Unsure about product features or sizing? Learn more about the specs of our products and find sizing guides to ensure the best fit. We also offer advice on choosing the right gear for your riding needs.

Product Knowledge & Sizing

Discover how to use discount codes, redeem gift cards, and take advantage of our price-matching policy. This section covers all the details you need to save on your next purchase.

Discount Codes, Gift Cards, & Price Matching

Learn how holiday shipping deadlines, promotions, and extended return policies may affect your order. This section provides important information to help you plan your holiday shopping.

Holiday Orders

Curious about our Mystery Boxes? Find out how they work, what’s included, and the return/exchange policies specific to these special deals.

Mystery Boxes

Get help managing your BTO Sports account. Learn how to update your personal details, track your order history, and manage your preferences for a smoother shopping experience.

My Account

If you need further assistance, this section will guide you on how to contact our customer support team for any inquiries or unresolved issues. We're here to help!

Customer Support

What is Sezzle?. Sezzle is a payment solution that allows you to break your purchase into four interest-free payments over six weeks. When you choose Sezzle at checkout, you can get your items now and pay over time without any additional fees, as lon

What is Sezzle?Sezzle is a payment solution that allows you to break your purchase into four interest-free payments over six weeks. When you choose Sezzle at checkout, you can get your items now and pay over time without any additional fees, as long as payments are made on time.<hr>How to Use Sezzle at Checkout<ol data-spread="false" start="1"><li>Add your desired items to your cart on the BTO Sports website.</li><li>Proceed to checkout.</li><li>Select Sezzle as your payment method.</li><li>Log in to your Sezzle account or create a new one if you don&#x2019;t have an account.</li><li>Follow the prompts to complete your order.</li><li>Sezzle will take the first payment at the time of purchase and automatically schedule the next three payments.</li></ol><hr>Sezzle Eligibility RequirementsTo use Sezzle, you must:<ul data-spread="false"><li>Be at least 18 years old (19 in Alabama or if you&#x2019;re a ward of the state).</li><li>Have a valid email address and U.S. or Canadian phone number.</li><li>Have a non-prepaid debit or credit card.</li></ul>Please note that Sezzle performs a soft credit check to ensure eligibility, but this does not affect your credit score.<hr>Managing Your Sezzle Payments<ul data-spread="false"><li>You can view your payment schedule and make early payments by logging into your Sezzle account.</li><li>Sezzle will send reminders via email or SMS before your payment is due.</li><li>If a payment fails, Sezzle may charge a fee and pause your account until the payment is resolved.</li></ul><hr>Returns and Refunds for Sezzle OrdersIf you need to return an item purchased with Sezzle:<ol data-spread="false" start="1"><li>Follow BTO Sports&apos; standard return policy.</li><li>Once your return is processed and approved, we will notify Sezzle to update your payment plan or issue a refund.</li><li>Refunds will go back to the original payment method you used for Sezzle.</li></ol>Refund timelines depend on Sezzle and your financial institution.<hr>Sezzle SupportIf you experience any issues with your Sezzle account or payments, please contact Sezzle directly:<ul data-spread="false"><li>Website: <a disabled="false" href="https://sezzle.com">https://sezzle.com</a></li><li>Phone: 1-888-540-1867</li><li>Email: <a disabled="true">support@sezzle.com</a></li></ul>For order-related inquiries, BTO Sports is here to help! Reach out to our Customer Experience Team at cs<a disabled="true">@btosports.com</a>.<hr>FAQs About Sezzle<ol data-spread="true" start="1"><li>Is Sezzle completely free to use? Yes, Sezzle is interest-free as long as payments are made on time. Late payments may incur a fee.</li><li>Can I pay off my installments early? Absolutely! Log into your Sezzle account to pay early without penalties.</li><li>Why was my Sezzle transaction declined? Common reasons include insufficient funds, exceeding Sezzle&#x2019;s spending limit, or incorrect account details. Contact Sezzle support for assistance.</li><li>Can I use Sezzle for international orders? Sezzle is currently available for customers in the U.S. and Canada.</li></ol>